About Me

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Jacqueline Heiny, MS, LMHC

Jacqueline Heiny, MS, LMHC

1540 International Parkway, 1st Floor.

(between Wells Fargo and Walgreens)

Lake Mary, Fl. 32746.

407 446-0161- office

[email protected] ( for any additional questions)

My availability is  4pm- 7:30 pm

After 5pm text from your car your here at

407 416-3840 cell. 

Others can wait on the first floor or in your car for after 5pm appointments. Building locks after 5pm and on weekends. 

( Self pay is $140 for 50 min and EMDR  sessions when time is feasible. )

Registered interns $90


 Couples and Individuals for Marriage Counseling and Personal Growth

I'm Trained Level 1 and 2 from Gottman's Couple Institute.

Gottman Institute has studied couples for 43 years with 3000 couples.  

( All couples and Individuals are welcomed)


I'm Jacqueline Heiny  originally from NYC with a Catholic background, I enjoy helping couples and families communicate better and healthier in a shorter amount of time. My goal is to reduce stressors at home from work or motherhood specially in these very stressful times where lots of people are working from home and new moms and dads are not getting a break. Stress then affects the marriage. 

I will help you both communicate better so everything doesn't seem as a stressor. You can start as an individual as well. I will help you communicate without defensiveness or criticism which often leads to stonewalling and someone walking away which will make you angrier, not getting heard.

Tools will be given to practice in between sessions to improve respect, feeling heard and help you bond again with different activities. 

We can work on infidelity issues and trauma which helps you heal current issues from them. I help  both partners get your needs met by communicating feelings and needs while reducing criticism and stonewalling. Let's work on connecting again. 

Lets enforce what you both do well and lets start noticing it again.

Sometimes people have long term mental health issues that run in the family with my 15 years as a therapist and working in different settings, I can help advocate for you if you choose, when your not on the right meds. 

My style is direct and down to earth but compassionate towards solutions. I consider myself easy to get along with everyone with a good sense of humor. 

I've been married for 16 years and in a healthy and peaceful relationship what I wish I can help all achieve.

I provide text support for urgent matters once you become a client. 

If sessions can become argumentative please schedule individual session first. I want everyone to stay safe and be heard I can see both together and/or separate.

( We provide love, respect and acceptance of anyones race, religion, preferences or differences.

  • Alexithymia 

(Not able to express or understand emotional needs. 10% of men and 8% of women have this and EMDR therapy is very effective  in increasing the ability to feel and express emotions. ( Some will be in denial that's ok)

  • Increase healthy communication and boundaries 
  • Heal from infidelity issues
  • Revitalizing the relationship    (Bringing back romance)
  • Reduce co-parenting/ blended family issues to being on the same page

Individual Counseling

  • Reduce depression/ hopelessness and negative statements

       (Encouraging self growth) 

  • Reduce Anxiety with EMDR
  • Heal from past trauma affecting you now 

  • Adolescents ( 13 and older) and Individual Therapy

( For the family and teen to feel heard  together or separate)

  • EMDR for trauma processing , PTSD, childhood issues leading to current issues. 

I provide text support for urgent matters. 


I practice CBT and EMDR: 

EMDR Therapy is not covered under insurance but very effective to lower your stress even with one session. We work on traumatic memories that may still be in your subconscious. We process through it to a better place. 

People have said to me they have come in with anxiety on a suds scale ( trauma scale) of 0-10 as a 10 but after only one session their stress and anxiety is down to a 1 or 2 after a 90 min session and have mentioned feeling like they are floating as they feel so relaxed.  

I have seen a lot of success in infidelity when a partner cannot let go of an image, reducing the anxiety from an accident or years of living "stressed out." I find EMDR very helpful for processing and healing from childhood abuse and neglect. 

Please indicate when booking an appointment if your wanting a self pay session of 50 min or 90 min and if it's for EMDR . 

EMDR Therapy is very powerful for all aspects in life to reduce depression, anxiety and anger see results after one session with Jacqueline Heiny, MS, LMHC

Admin hours: 10am-5pm

Lunch break 12-1pm

407 446-0161 ( To request or change an appointment)

For after 5pm appointments:

Please text from lobby on the first floor or outside when you arrive to 407 416-3840 cell. for after 4pm appointments or weekends. 

(Doors are locked after 5pm and weekends so please text when you arrive.)

Please wait in your car after 5pm as prior sessions can run longer.

You can email with questions 24/7  at [email protected]


If needing to use Insurances, I'm taking:  (No EAPS or BCBS)

United PPO, UMR, Avmed and Oscar and self pay only ($140 for 50 min and EMDR sessions)

Shakira Vazquez :

Is taking United and Aetna, Avmed, All Savers and Humana PPO

Nicole Chacho and Melanie Cavallaro:

 Can do self pay at $90 and take Aetna, Cigna, United Medicaid HMO only, Staywell, Wellcare and Sunshine.  

 ( No Medicare accepted) We are no longer taking BCBS (Fl Blue).


CASH OR CREDIT CARD accepted for  

1 )  $140 visit and or EMDR

Late cancellations are $50 ( less then 24 hours) or full fee for no shows.

Please indicate your self pay or using insurance.

Our group practice specializes and enjoy working with Couples and Marriage, Trauma leading to depression and anxiety, teens and self growth.

Appointments can run a little longer in emergency sessions. We offer both in person and Telehealth appointments. We cannot see you without paperwork filled out online prior and when appt. is made. 

Please confirm in text reminders 24 hours prior or reschedule there as well. 



My background, I'm a mental health therapist for 15 years specializing in couples, marriage and family therapy, Individual and Teens and maintain a private practice in Lake Mary/ Heathrow area.  I'm originally from New York City where I grew up Catholic. My dad was from Puerto Rico and mom from Costa Rica. 

I graduated from Stetson University in Deland with a masters in Mental Health Counseling. I love what I do specially making a difference in a short amount of time and actually seeing emotional pain reduced. 

Worked many years providing family and marriage counseling effectively with positive results, along with crisis counseling for both teens and adults.  I feel I treat others as I want to be treated with respect and consideration. I'm very patient to hear you and help you get the bottom of negative patterns or the origins from past trauma BUT my style is direct as I'm solution focused. I analize what I'm hearing and what's not said. As a Cognitive Behavioral Therapist I will give you home assignments to practice what we discussed where consistent new habits lead to changes.   

Lake Mary Counseling LLC

Looking for help is hard specially if you don't know what to expect. Counseling is where you get heard and solutions are found. Our goal is to help you, listen to you, no judgments and get you to a peaceful better place. 

 We will help you communicate how your feeling and what your needing in a way that gets heard.  We want the opportunity to save your marriage and  repair the  relationship with tools and home assignments or as an individual reduce anxiety and depression in your life.  

Sometimes communication has just stopped being respectful you feel ignored again or your being taken for granted, all you do for the family and being dismissed so at this point what you want has become a need. If  your partner is walking away, that can create resentment and that turns to anger. We feel many relationships can be saved if both in the relationship stop to listen to what is your partner really is needing and what are they are feeling, whats behind the angry words.

We here to reduce daily patterns of arguing by practicing active listening and reduce defensive statements while increasing positive statements, validating your partners feelings which may include healing from infidelity and move past the pain.  

Are you having trouble moving on and forgiving? Counseling makes a big difference to be able to move past issues and heal the wound. Some people are coming because now they are separated, never felt heard or were taken for granted but the other partner or parents now see their ways and want to salvage the relationship and relationships can be saved when both are willing to come in or eventually together. People can change!

If its pre-marital let's discuss your different views and common goals and dreams and how it can not become a problem in the future. 

Let's discuss communicating better and reduce insecurities from past issues.

Counseling improves your relationship in many ways not just for people thinking of separating.


We will work on compliments, romantic dates and communicating needs where one listens and the other shares their feelings and frustrations to break the pattern of defensiveness. People have a need to feel heard and valued so respectful communication and timing is crucial. 

If there is a history of abuse, not feeling heard and if it can get volatile please do an individual session first.

We practice  active listening skills and use positive statements to refocus the conversation to a better and calmer place. I can see the positive things in you and your relationship that you might not be able to see any more. 

 Patterns that need to be broken maybe from childhood needs or past unresolved trauma. Items we can address in further treatment. Most symptoms and negative behaviors can have a trauma origin.

You can come privately at first to share personal frustrations and how we are going to tackle it together in couples counseling . We are passionate and patient and have a good sense of humor so needed at times.  We here to help you our main goal. 

Call us today so we can start healing now.  

( Check spam folder if email not received and let us know within 24 hours of making an appt if paperwork not received. 

If your sick please stay home and stay safe, counseling can wait but we also offer Telehealth counseling (online if needed).



  1. Cognitive Behavioral Therapy

2. Solution Focus Therapy 

3. Person Centered Therapy

4. EMDR Therapy (for trauma, anxiety, high stress, depression and PTSD)

Certified as a Clinical Trauma Professional (CCTP)

Member of Mental Health Counselors of Central Florida and

Florida Mental Health Counselors

Office is on the first floor, during business hours there’s snacks and coffee available on the second fl.  

Front door closes at 6pm, please text your outside if your session is after 5pm or weekends. 

If early to follow-up appointments, please wait at 1st floor waiting area and we will be right with you. Looking forward to meeting you and helping you today!                                                                                        

To see Shakira Vazquez MS, LMHC  call her directly at

407 900-6927

Available 9:30 am to 4pm weekdays

Takes United PPO, Aetna and Cigna and Humana PPO

Please see all the therapists in our group practice to see whos a good fit for you. We look forward to working with you today and reduce current stressors. 

Please feel free to contact us 407 446-0161 10am-5pm After these hours leave a message or text.

Please see each individual clinicians website, for insurance info and to schedule an appt.

Lake Mary Counseling

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Available Office Times



9:00 am-9:00 pm


9:00 am-9:00 pm


9:00 am-9:00 pm


9:00 am-9:00 pm


9:00 am-9:00 pm


1:00 pm-9:00 pm


9:00 am-5:00 pm