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Welcome                                                                                                 lm23


Professional Seal for Jacqueline Heiny                                                   
Jacqueline Heiny, MS, LMHC
Therapy/ Counselor in Lake Mary, FL

Your appointment is saved after completing your intake forms.

We specialize in Couples Counseling/ Individual Counseling/ Teens Counseling/ Trauma Therapy

Seeking counseling can make a person nervous of what to expect and we are here to make your experience both pleasant and rewarding.  Whether you are coming in for individual counseling or as a couple, our goal is to understand how you are feeling, identify areas of focus and provide tools and coping skills.  Some of our primary areas include communicating feelings and needs, de-escalation techniques and active listening skills. Between sessions, assignments are defined to help you practice in your everyday life what you have just learned.

You are here because you want to improve certain aspects of yourself or your relationships, counseling can help reduce stress and depression and it's a place to share how you feel and work towards goals you want to achieve. There is absolutely no judgement in counseling, many of us have gone through similar things and are here to provide help and guidance with empathy.

We specialize in couples through several different aspects that include talk therapy, solution focused therapy, effective communication, conflict resolution, reducing defensiveness and/or criticism  We help to  identify your love languages and that of your partner, underlying triggers and finally wants and needs. Let's work together in bringing back the joy that helped you fall in love.  

As the the owner of LMC,  I am trained in Gottman Level 3 for couples. Gottman is well known in our industry as one of the best therapies for couples.  I also practice Solution Focused Therapy which can reduce tension and increase partner satisfaction and intimacy, making a difference in a short amount of time

Individually we can explore your needs and goals and work towards them. Lately, anxiety has been on the increase after Covid which has impacted many due to isolation and worry of the unknown. We can help reduce anxiety with EMDR therapy and CBT (Cognitive Behavioral Therapy)  to change one's inner thoughts to a “can do” attitude. 

Practice Info:

We are over ten Family Therapists that provide caring, empathy and compassion in the Lake Mary area treating and helping everyone we can. At Lake Mary Counseling, therapy can be valuable before marriage, during marriage, or when considering separation. Counseling can help you identify what you feel and why you feel that way to make changes if needed or enforce your boundaries.

I'm passionate about my staff and I hire those that provide compassion and empathy to help make a difference. I treat my staff and clients with respect and patience that everyone deserves. My style is gently direct and engaging with Solution Focused Therapy and 20 years of experience in the field.

We see couples, individuals and teens. NO SMALL CHILDREN under 13 in the office. 

Automatic scheduling of appointments is available for self pay or established clients only as no insurance needs to be verified.

Contact info:

Call 407 635-1979 admin hours 9am-6pm  after these hours leave a message or text 

Email us at : [email protected] after hours or if you have more questions.

We are very responsive even after regular hours. 

We are open 9am to 9pm and weekends. Immediate availability is possible.


  • Self pay : $150 for 50 min for licensed clinicians, $120 for registered interns. 

          ( Using insurance, at times, they can request your records or control how often you can be seen. )

  • Insurances accepted BCBS, United PPO, Cigna, Aetna, Humana PPO ( not Medicare) Oscar and All Savers.
  • Registered Interns  can also take Staywell, Cenpatico,  Sunshine, Aetna and Cigna self pay $120
  • Late cancellations (less than 24 hrs) is $50 and full fee of $120- $150 for no shows. 
  • We have grad students completing their hours at a discounted rate of $50. 

            Lake Mary Counseling LLC

310 Waymont Court #100
Lake Mary Fl. 32746
407 635-1979-office

( Towards the back, turn right into a Teal color building)

Jacqueline Heiny, MS, LMHC, LMHCA
New therapist will be added soon 

2nd Location: Lake Mary Counseling LLC ( self pay  $150 )
150 Sweet Briar Ln
Chapel Hill, NC 27517
407 635-1979 - (Telehealth only for this location)

BCBS, United PPO, Aetna 


(See different clinicians for more info., on specialties, scheduling and insurances accepted.)

We specialize in :

Couples  and Marriage Counseling 

Reducing defensiveness and criticism

(Using Gottman Techniques)

Childhood Trauma 

EMDR is one of the best modalities to heal trauma quickly even without mentioning the full trauma.We have many clinicians trained in EMDR.

Depression and Grief

We do EMDR therapy  which is super effective in healing grief when there is a loss or a breakup.

Identifying life goals/ Stressors

Identify changes needed at  work  and raise your self esteem to reach those goals.

Help with boundaries

Identify and improve relationships with family and heal from prior partner abuse. 

Teens and LGBTQ+

Lots of current stress, anxiety and panic attacks in teens to fit in and be accepted by others. 

Anxiety and stressors

Helping client use coping skills and with EMDR therapy there are immediate results. 

Parenting and Blended family  issues

Reduce the tension of the new family unit. 

When needed referrals to a psychiatrist can be provided for ADHD, Bipolar, Severe anxiety with panic attacks and Severe Depression with SI and HI is available. 

(Getting the proper diagnosis is crucial in improving symptoms like  Bipolar which can take up to 11 years to be correctly diagnosed by a clinician. There's mania or anger and depression.Some people have both ADHD and Bipolar, if ADHD is treated before the mood is stabilized it can lead to mania which can cause impulsivity and problems sleeping. Both can run in the families. I'm passionate to support you and for you to feel heard with your medication provider if needed so you can finally get on the right meds. I don't believe in giving up. How you feel can be improved. 

Eating disorders

Se Habla Español / and Turkish

  • Jacqueline Heiny, MS, LMHC (Owner)
    Bilingual in Spanish

     Specializing in helping couples and families for over 20 years, I feel it comes natural to me, translating what I hear to a way you're heard and your partner says “ Ah I get that.” Helping you both communicate better and healthier in a shorter amount of time. 

    My goal is to reduce stressors at home from work or motherhood by creating a partnership. I want to remind you what made you fall in love and return the connection.

    We will explore what you need, why things are difficult and reduce defensiveness and any negativity. 

     Let's explore your needs and wants which might be different for both.

    I hope to help your relationship become healthier or communicative again.

    Individually, I can help you reach your goals and see your worth to enforce boundaries.


    Gottman Trained Level 3 in couples counseling 

     Cognitive Behavioral Therapy

    Solution Focused Therapy

    EMDR trained 

    Im EMDR trained, the best modality to heal trauma/ Infidelity and reduce anxiety and grief. It immediately reduces anxiety and calms your mind. Even with one session nightmares can be gone. Trauma is also what was said to you as a child or the things you didnt get like feeling loved and cared for.

    Personal :

    I bring over 20 years exp. helping individuals get the help they need while providing the support needed to get there. 

    I have exp. with foster children and supporting adoptive parents as well with DCF. I have worked in schools, inpatient,assisting a psychiatrist and many years in crisis stabilization and that experience helps me diagnose more affectively.

    As an Hispanic I'm very passionate to make a difference for you and find solutions when others couldn't.

     I'm originally from upper Manhattan, NY. My dad was from Puerto Rico and mom from Costa Rica and my husband is from Wausau, Wisconsin.  I have been married 18 years to a wonderful man and we have grown children and fur babies at the time. We have lived in Vancouver Wa. and San Luis Potosi, Mexico for my husbands job where we met great loving people. 

    If we are not watching relationship shows to discuss them together or psychological thrillers, we are traveling to NC or cruising.


    4pm-9pm appointments only

    Rates & Insurance:

    Self pay 
    $150 for 50 min
    If appointments run longer its $40 for every additional 15 min. 


    • Relationships and Self growth
    • Reduce Trauma and Stress with EMDR therapy 
    • Trained in Gottman Level 3 for couples counseling. 
    • I practice IFS, Imago and Attachment Theory.

    Read More

  • Ashely G. Johnson, LMFT

    Ashley loves working with families in finding solutions for stressors at home. She is a new mom and understands the stressors of an infant, home and work balance. Her approach to therapy is to provide support and counseling to help each client effectively address personal life challenges by offering highly personalized approaches tailored for each client.


    Monday-Wednesday 10:30-2:30pm 

    Other hours as needed

    Rates & Insurance:

    Aetna and Cigna, BCBS, United PPO  / Self pay


    • Enjoys working with new mothers and the stressors that can come with new additions

    Trained in Hypnotherapy

    Read More

  • Tranquilla Golden, LMFT

    Tranquilla Golden-Taylor is a Licensed Marriage & Family Therapist. She has a passion for serving underserved communities to make an impact. Hailing from a small town, she understands the importance of mental health amongst the life stressors that disenfranchised communities can face.

    Education: B.A. in Criminology: University of Miami 2011 M.S. in Marriage & Family Counseling/Therapy: Capella University 2020

    Specializations: Identity issues, low self-esteem, perfectionism, super(wo)man syndrome, relational discord, generational trauma, substance abuse, depression, anxiety, and difficulty adjusting to transitional phases. They all hit the same. They lead to self-doubt, burn out, and emotional cutoffs. I’m here to teach you that there is a different way to live. A way that leads to self-fulfillment, growth, and happiness.

    She’s dedicated her career to helping others redefine their personal values so you can show up for yourselves and your loved ones. This is done by reconnecting with the things that are important to you- yourself, first and foremost, your values, and your interpersonal relationships. At the end of the day, love is love and is the basic foundation of growth. This is achieved through providing a myriad of services: individual, family, and relational therapy.

    Therapeutic Methods: She uses an arsenal of interventions derived from Cognitive Behavioral Therapy, Relational Interpersonal/Multicultural Therapy, The Gottman Method, Solution-Focused Therapy, Emotionally Focused Therapy and Psychoeducation to promote self-love, self-care, self-preservation, and self-compassion

    When I’m not working, you can find me on some adventure with my son, Jayden, or with my friends. I enjoy crafting, organizing, discovering new restaurants, or curled up on the couch with a good read learning something new.

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  • Kimberly Covington, Registered Intern/ Life Coach

    Kimberly Covington is an EMDR trained, Certified Life Coach, Registered Mental Health Counselor Intern, who specializes in Disordered Eating, Body and Gender Dysmorphia, Mood Disturbances, PTSD, and Substance Abuse. As an EMDR trained therapist and Certified Life Coach, Kimberly combines her intuitive nature, background in psychology, with her passion for inspiring, empowering, and motivating individuals to live a balanced life filled with personal satisfaction and professional success.


    Wednesday -Saturday

    Rates & Insurance:

    Cigna, Aetna


    • EMDR trained Trauma specialist
    • Substance Abuse
    • Eating disorders

    Read More

  • Ashley Constanzo, Registered Intern

    Bilingual in Spanish

    I enjoy working with teenagers and young adults as well as couples who are hoping to get insight into the “why” behind their issues and understand the “how” they can move towards peace, clarity, and confidence. My specialty is working with people struggling with childhood or relational trauma and its effects, such as anxiety, relationship issues, feeling disconnected, depressed, or with low self-esteem.

    In our sessions, you'll explore the source of your issues, learn coping skills to manage your daily life, and get to a place of insight, increased confidence, and healthier relationships. Our work together will include EMDR, attachment and parts work, CBT, or Gottman, depending on your needs.

    Mondays 2:30 - 8pm

    Wednesday: 4 - 8pm

    Fridays: 11:30 - 6pm

    Trained in IFT as well

    Read More

  • Ana Songer, Registered Intern

    You are ready for change and I am honored to support you. I will walk with you on your journey, guiding where needed. I will meet you where you are and how you come. I will believe you and stand with you.

    We’ll work together to process past wounds, find the best coping skills, and create goals that will take
    you where you want to go.

    Bring your story and authentic self, I will bring my experience, knowledge, and training. I have trainings in
    the neurobiology of trauma, mindfulness, stages of change, self compassion work, and anger
    management. I have a masters in Mental Health Counseling, a Bachelors in Psychology, and a
    Certificate in Gender Studies.

    I specialize in trauma, depression, anxiety, sex addiction, and LGBTQ+ related concerns.

    My approaches include EMDR, Narrative, Mindfulness-Based, and Cognitive Behavioral Therapy.
    I am a LGBTQ+, Poly, SW, and Kink friendly therapist!

    I believe everyone is meant to become the hero of their own story; my role is to guide you through the
    character development you need to overcome the tough parts of yours.

    “Change is scary, but so is staying the same.”

    EMDR Trained


    Rates & Insurance:
    $120 Self pay/ Cigna, Aetna, United, BCBS, Huamana

    Read More

  • Thelma Serrano, Registered Intern

    Thelma Serrano was born April 3 in Guaynabo, Puerto Rico where she grew up until she took her education to the United States. She attended college in Virginia, where she attained her BA in Psychology and Sociology. She later moved to Florida, where she settled in and raised her 2 children, Joshua and Jaimie. While raising her kids, Thelma managed to work multiple jobs as a single mother and still study to earn her MS in psychology and counseling with Troy University. 

    Thelma has over 30 years of experience in the field of psychology and counseling. Throughout her career, she’s established a lengthy resume of work. She began her career as a school guidance counseler and since then, her career expands to a multitude of positions. In 2016, Thelma proudly accepted an opportunity to work as an outpatient therapist in Alaska, where she lived for 2 years. Upon moving back to Florida, she has gone on to work as a substance abuse counselor, clinical program director and clinical therapist. 
    Thelma’s career is driven by the simple pleasure of helping people and aiding in the progress of mental health. She takes pride and joy in contributing to an organization that shares those same core values

    Availability: Mon-Fridays 8am-2pm
    Specialties:  Couples Counseling, Anxiety & Depression, Behavioral 

    Read More

  • Didem Hacioglu, Registered Intern

    Bilingual in Turkish

    I have experience supporting young adults, adults, and couples through various mental health challenges such as depression, anxiety, trauma, self-esteem issues, and relationship issues. My mission is to help you overcome life's obstacles and foster healing and personal growth.

    I firmly believe that everyone has the potential to lead a fulfilling and meaningful life. Using a person-centered approach, I provide a safe, non-judgmental space where you can openly explore your thoughts, feelings, and experiences in our sessions. Together, we'll embark on a collaborative journey of self-discovery, personal empowerment, and improved well-being.

    Using evidence-based therapeutic techniques, I will guide you in developing effective coping strategies and building resilience. By addressing the root causes of your challenges, we'll work towards long-lasting healing and positive change.

    Availability: Monday-Tuesday 8:00 am-1:30 pm

    Read More

  • Erica Vagle, Registered Intern

    Erica Vagle is registered to practice in the state of Florida, with over 15 years of experience working with individuals, couples, adolescents, and families. Erica uses evidence-based practices and person-centered treatment modalities in order to help clients achieve their goals. As a new client or couple, Erica will meet you where you are therapeutically and provide a safe and accepting environment to be sure you feel secure during the therapy process. Erica specializes in social anxiety, depression and Post Traumatic Stress Disorder, as well as improving relationships and identifying attachment styles.

    Pronouns she/her/hers

    Availibility Tuesday, Thursday & Saturday

    Read More

  • Courtney Haynes, Registered Intern

    Courtney is a registered mental health counseling intern that specializes in treating trauma, substance abuse, mood disturbances, such as depression and anxiety, and other challenges that develop throughout life. She enjoys working with teenagers and young adults, however she is open to working with many diverse populations including individuals, couples, and groups.

    Courtney’s pursuit is to support and explore the personal and relational needs of each individual through collaborative work towards their therapeutic goals. She aims to empower growth and development, and to improve one’s sense of personal wellness through various approaches like Cognitive Behavioral Therapy, effective coping skills, and other useful evidence-based techniques

    Availability - Tues and Thursday and Fridays  8-2pm

    Self pay $120 - Insurance: Aetna, United, BCBS, Cigna,

    Read More

  • Marla Garcia, Grad Student

    Hi, I’m Marla Garcia, and a Grad Student from Messiah University.  My desire has always been to help people in their time of need. Being in a counseling setting I realized that this is the path suited for me. I would like to help clients overcome fear, anxiety, depression, and thoughts of suicide. Knowing that there is so much that goes into a marriage and into a family we can get lost in our day-to-day lives and lose who we are. I plan to give my clients the tools they need in order to regain confidence, live happy, and endure while moving forward. Rates are $50 or sliding scale if needed.

    Read More

  • Zulma Grijalba, Grad Srudent

    Welcome, my name is Zulma Grijalba. If you are going through a difficult time, you are in the right place. There is hope for you, I am here to empower you and provide you the tools you need to move forward and achieve your goals. No matter your age or your circumstance, I am qualified to help you and take you to the next level. I have a bachelor's degree in psychology, a master's degree in human services administration, and am currently working on my internship in mental health counseling at Liberty University. 

    Read More

  • Deanne Schulz, Grad Student

    For 20 years, I’ve been the go-to person in times of trouble. I’ve handled conflict communication for Fortune 500 companies, and conducted seminars at businesses all across the country. I teach courses in interpersonal communication at UCF. I hold a master’s degree from Pepperdine University. and I’m in the final stages of a second master's in psychology/CMHC.

    The biggest indicator of how happy you’ll be in life is the relationships you have with the people around you. But things don’t always go smoothly. At some point you’re bound to face awkward conversations, complicated situations, and hard choices - at home, at work, or with friends. We all get stuck and overwhelmed. It’s normal, and I can help you navigate it. 

    Im also EMDR and ART trained if needed for trauma or to reduce stress and anxiety. 

    Read More

  • Arachel Nunes, Medical Receptionist

    I am currently a grad student at Liberty University pursuing a degree in Clinical Mental Health Counseling. I’ve always dreamed of being a LMHC and being in this environment is where I can see myself thriving. I was recently married in May of 2023 as well. I’m eager to begin this new chapter of life and can’t wait to meet you.

    Read More

Please Feel Free To Contact Us 407 635-1979 9am-6pm After These Hours Leave A Message Or Text.

Please see each individual clinicians website, for insurance info and to schedule an appt.


310 Waymont Court #100 Lake Mary, FL, 32746


In person and online

By Appointment


9:00 am-9:00 pm


9:00 am-9:00 pm


9:00 am-9:00 pm


9:00 am-9:00 pm


9:00 am-9:00 pm


1:00 pm-9:00 pm


9:00 am-5:00 pm