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Welcome                                                                                                 lm23

Professional Seal for Jacqueline Heiny                    
BBB accredited A+                               
Jacqueline Heiny, MS, LMHC
Therapy/ Counselor in Lake Mary, FL

Your appointment is saved after completing your intake forms.

We specialize in Couples Counseling/ Marriage Counseling/ Family Counseling

 Whether you are coming in for individual counseling or as a couple, our goal is to understand how you are feeling, identify areas of focus and provide tools and coping skills to heal pain of feeling unheard or disrespected.  Part of healing infidelity is not 'getting over it', that takes time. Some of our primary areas include communicating feelings and needs, de-escalation techniques and active listening skills. Helping both to feel appreciated for what you do inside and outside the home and as a parent.  Between sessions, assignments are defined to help you practice in your everyday life what you have just learned. 

You are here because you want to improve certain aspects of yourself or your relationships, counseling can help reduce stress and depression and it's a place to share how you feel and work towards goals you want to achieve. There is absolutely no judgement in counseling, we are here to provide help and guidance with empathy. 

We specialize in couples through several different aspects that include talk therapy, solution focused therapy, effective communication, conflict resolution, reducing defensiveness and/or criticism  We help to  identify your love languages and that of your partner, underlying triggers, wants and needs. Let's work together in bringing back the joy and intimacy that helped you fall in love.  If there has been infidelity, let's heal and trust again. 

Individual counseling can reduce anxiety and depression from work, parenting and relationships and all together can lead to burnout. 

Reducing  PTSD from medical personal and helping professionals with our clinicians trained in EMDR for faster results. 

With teens we help them express how they feel, identify if their procrastination if it's really ADHD and not that they are ignoring you or forgetting each time you ask them to do something. 

As the the owner of LMC,  I am trained in Gottman Level 3 for couples. Gottman is well known in our industry as one of the best therapies for couples.  I also practice Solution Focused Therapy which can reduce tension and increase partner satisfaction and intimacy, making a difference in a short amount of time. Reducing anger gets you heard and when you are heard you get results and feelings of respect and appreciation. 

Individually we can explore your needs and goals and work towards them. Lately, anxiety has been on the increase after Covid which has impacted many due to isolation and worry off the unknown. We can help reduce anxiety and depression with EMDR therapy and CBT (Cognitive Behavioral Therapy)  to change one's inner thoughts to a “can do” attitude and heal from the “Im sorry you never got growing up because the abuse and neglect was not ok as a child and definitely not now as well as an adult in a relationship. The need to feel loved, respected and valued could still be a childhood need that never healed. 

Practice Info:

We are over ten Family Therapists that provide caring, empathy and compassion in the Lake Mary area treating and helping everyone we can. At Lake Mary Counseling, therapy can be valuable before marriage, during marriage, or when considering separation. Counseling can help you identify what you feel and why you feel that way to make changes if needed or enforce your boundaries. We work on increasing intimacy and feeling heard by doing things together again where the connection is reestablished. 

I'm passionate about my staff and I hire those that provide compassion and empathy to help make a difference. I treat my staff and clients with respect and patience that everyone deserves. My style is gently direct and engaging with Solution Focused Therapy and 20 years of experience in the field.

We see couples, individuals and teens. NO SMALL CHILDREN under 12 in the office. 

Automatic scheduling of appointments is available for self pay or established clients only as no insurance needs to be verified. Appointments are available daily and calls are returned promptly (what every medical provider should be able to provide.) 

Contact info:

Call 407 635-1979 admin hours 9am-6pm  after these hours leave a message or text 

Email us at : [email protected] after hours or if you have more questions.

We are very responsive even after regular hours. 

We are open 9am to 9pm and weekends. Immediate availability is possible.


  • Self pay : $200 for 50 min for licensed clinicians : Jacqueline Heiny MS, LMHC, Ashley Johnson LMFT, Tranquilla Golden-Taylor LMFT
  • $150 for registered interns. 

          ( Using insurance, at times, they can request your records or control how often you can be seen. )

  • Insurances accepted BCBS, United PPO, Cigna, Aetna, Humana PPO, Medicare, UMR,  Oscar and All Savers.

  • Registered Interns  can also take Staywell, Cenpatico,  Sunshine, Aetna and Cigna 
  • Late cancellations (less than 24 hrs) is $50 and full fee of $150-$200 for no shows. 
  • We have grad students completing their hours at a discounted rate of $75

                                                                                                        Lake Mary Counseling LLC

1st location: 310 Waymont Court #100
Lake Mary Fl. 32746
407 635-1979-office

(Second right to the end)

2nd Location: Lake Mary Counseling LLC ( self pay  $200 )
150 Sweet Briar Ln
Chapel Hill, NC 27517
407 635-1979 - (Telehealth only for this location)

BCBS, United PPO, Aetna 

Jacqueline Heiny, MS, LMHC

Nicole Arnn,  LCMHC


(See different clinicians for more info., on specialties, scheduling and insurances accepted.).

Specializing in Couples/Marriage Counseling / Family Relationships

Reducing defensiveness and criticism by listening to understand. Repairing the connection if you are estranged from love ones.

Identifying gaslighting and love bombing

Healing from infidelity 

Identify and improve relationships with family and heal from prior abuse. 

(Using Gottman Techniques)

Trauma and Abuse

EMDR is one of the best modalities to heal trauma quickly even without mentioning the full trauma to reduce images that dont go away.

We have many clinicians trained in EMDR.

Depression/ Grief/ Loneliness 

From personal losses of a love one.

We do EMDR therapy  which is super effective in reducing grief when there is a loss or a breakup.

Lowering stressors and burnout

Identify changes needed at  work  and raise your self esteem to reach those goals.

Overwork and burnout

Help with boundaries

Teens / LGBTQ / ADHD and Autism

Lots of current stress, anxiety and panic attacks in teens to fit in and be accepted by others. 
Reducing procrastination to get assignments done.

Anxiety /Stressors and Panic attacks

Helping clients identify why this is happening and use coping skills, with EMDR therapy, there are immediate results. 

Parenting and Blended Families/ Estranged Family 

Reduce the tension in family units to be able to communicate better

Lower anger outbursts and defiant behaviors by reinforcing boundaries of respect. If you are being ignored, that can be very painful.

Eating disorders are also addressed if needed.

Identify Healthy coping skills.

Se Habla Español / and Turkish

  • Jacqueline Heiny, MS, LMHC (Owner)
    Bilingual in Spanish

    My specialization and 20 yr exp. Is in helping professional couples communicate in a healthy and respectful manner and be able find the time for quality conversations and intimacy while reducing the resentment, defensiveness or stonewalling that could have developed over time from feeling neglected, unheard or from infidelity. 

    You both have worked hard for your careers and to build your successful businesses but now need some tools to reduce the tension in the relationship and you both dont have the energy to engage in what seems like never ending arguments for attention and help with the chores or with the children if they are still living at home. You also need time and space for yourself to unwind before engaging in topics that seem never ending. 

    I will help you both to feel heard and respected by verbalizing feelings and needs in a way and time that the other is able to be receptive. Im passionate to make a difference, to translate what Im hearing you both say so the other can hear you better. Im passionate to find solutions and not keep you both in counseling longer than you need. 

    In individual counseling I can help you with boundaries, heal and help you express yourself better with love ones or teens that never seem to listen and together we will work on reaching your life goals and explore your love language.

    Im trained in EMDR therapy to reduce stress and anxiety from work, grief, infidelity or a childhood of abuse or neglect. My style is gently direct, mutually engaged with a touch of humor when appropriate and very down to earth. 


    Im Hispanic and Catholic from NYC and pursued real estate sales and law before finding my calling in counseling and changing lives and mine in the process. Been married 18 years to a great man who is an executive as an electric engineer. We both have grown children and now puppies to love. 

    If we are not watching relationship shows to discuss them together or psychological thrillers, we are traveling to NC or boating.

    You can also find us on podcast:

     Couples Therapy Talk/ Communication and Relationships


    Gottman Trained Level 3 in couples counseling 

     Cognitive Behavioral Therapy

    Solution Focused Therapy

    EMDR trained 


    4pm-9pm appointments only

    Rates & Insurance:

    Self pay 
    $200 for 50 min (this includes EMDR therapy if needed )
    If appointments run longer its $50 for every additional 15 min. 


    • Self empowerment for growth and healthier relationships 

    • Healing trauma or grief

    • Advocating and Identifying ADHD and Bipolar.
    • Read More
  • Ashely G. Johnson, LMFT

    Ashley loves working with families in finding solutions for stressors at home. She is a new mom and understands the stressors of an infant, home and work balance. Her approach to therapy is to provide support and counseling to help each client effectively address personal life challenges by offering highly personalized approaches tailored for each client.


    Monday-Wednesday 10:30-2:30pm 

    Other hours as needed

    Rates & Insurance:

    Aetna and Cigna, BCBS, United PPO  / Self pay


    • Enjoys working with new mothers and the stressors that can come with new additions

    Trained in Hypnotherapy

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  • Tranquilla Golden, LMFT

    Tranquilla Golden-Taylor is a Licensed Marriage & Family Therapist. She has a passion for serving underserved communities to make an impact. Hailing from a small town, she understands the importance of mental health amongst the life stressors that disenfranchised communities can face.

    Education: B.A. in Criminology: University of Miami 2011 M.S. in Marriage & Family Counseling/Therapy: Capella University 2020

    Specializations: Identity issues, low self-esteem, perfectionism, super(wo)man syndrome, relational discord, generational trauma, depression, anxiety, and difficulty adjusting to transitional phases. They all hit the same. They lead to self-doubt, burn out, and emotional cutoffs. I’m here to teach you that there is a different way to live. A way that leads to self-fulfillment, growth, and happiness.

    She’s dedicated her career to helping others redefine their personal values so you can show up for yourselves and your loved ones. This is done by reconnecting with the things that are important to you- yourself, first and foremost, your values, and your interpersonal relationships. At the end of the day, love is love and is the basic foundation of growth. This is achieved through providing a myriad of services: individual, family, and relational therapy.

    Therapeutic Methods: She uses an arsenal of interventions derived from Cognitive Behavioral Therapy, Relational Interpersonal/Multicultural Therapy, The Gottman Method, Solution-Focused Therapy, Emotionally Focused Therapy and Psychoeducation to promote self-love, self-care, self-preservation, and self-compassion

    When I’m not working, you can find me on some adventure with my son, Jayden, or with my friends. I enjoy crafting, organizing, discovering new restaurants, or curled up on the couch with a good read learning something new.

    Read More

  • Kimberly Covington, Registered Intern/ Life Coach

    Kimberly Covington is an EMDR trained, Certified Life Coach, Registered Mental Health Counselor Intern, who specializes in Disordered Eating, Body and Gender Dysmorphia, Mood Disturbances, PTSD, and As an EMDR trained therapist and Certified Life Coach, Kimberly combines her intuitive nature, background in psychology, with her passion for inspiring, empowering, and motivating individuals to live a balanced life filled with personal satisfaction and professional success.


    Wednesday -Saturday

    Rates & Insurance:

    Cigna, Aetna, United, BCBS, Medicare


    • EMDR trained Trauma specialist
    • Eating disorders

      Read More

    • Ashley Constanzo, Registered Intern

      Bilingual in Spanish

      I am Ashley. I am a bilingual EMDR therapist who helps people heal from unhealthy relationships, anxiety, challenging childhoods, and other distressing experiences.

      Coping skills can be helpful, but the clients I work with want to get to the root of their issues because other “band-aid” or temporary approaches haven’t worked. While the problems you face may feel heavy, I weave creativity, compassion, and humor into our work together so you can feel more peace and insight and less anxiety and depression. I believe the answers you are looking for are already inside of you and I am here to help you on the journey of self-discovery.

      I enjoy working with both young adults and older adults as well as couples who are hoping to get insight into the “why” behind their issues and understand the “how” they can move towards peace, clarity, and confidence. The people I work with are often struggling with childhood or relational trauma and its effects, such as anxiety, relationship issues, feeling disconnected, depressed, or with low self-esteem. In our sessions, you'll explore the source of your issues, learn coping skills to manage your daily life, and get to a place of insight, increased confidence, and healthier relationships. Our work together will include attachment, parts work and IFS, EMDR, CBT, or Gottman, depending on your needs.


      Anxiety and stress

      Childhood trauma or traumatic experiences 

      Relationship stress

      Dissociative disorders

      Christian counseling


      Eye Movement Desensitization and Reprocessing (EMDR) Trained

      Advanced EMDR Training: Working with Dissociation and Complex Trauma

      Internal Family Systems Level 1 Trained

      Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Trained

      Completed Level 1 Training in Gottman Method Couples Therapy

      Availability: Mondays 1:30pm - 8pm Wednesday: 1:30pm - 8pm Fridays: 11:30am - 6pm

      Rates & InsuranceSelf-pay: $150 Insurance: Cigna, Aetna, United, UMR, BCBS, Humana

      Read More

    • Ana Songer, Registered Intern

      You are ready for change and I am honored to support you. I will walk with you on your journey, guiding where needed. I will meet you where you are and how you come. I will believe you and stand with you.

      We’ll work together to process past wounds, find the best coping skills, and create goals that will take
      you where you want to go.

      Bring your story and authentic self, I will bring my experience, knowledge, and training. I have trainings in
      the neurobiology of trauma, mindfulness, stages of change, self compassion work, and anger
      management. I have a masters in Mental Health Counseling, a Bachelors in Psychology, and a
      Certificate in Gender Studies.

      I specialize in trauma, depression, anxiety, sex addiction, and LGBTQ+ related concerns.

      My approaches include EMDR, Narrative, Mindfulness-Based, and Cognitive Behavioral Therapy.
      I am a LGBTQ+, Poly, SW, and Kink friendly therapist!

      I believe everyone is meant to become the hero of their own story; my role is to guide you through the
      character development you need to overcome the tough parts of yours.

      “Change is scary, but so is staying the same.”

      EMDR Trained


      Rates & Insurance:
      $150 Self pay/ Cigna, Aetna, United, BCBS, Humana

      Read More

    • Didem Hacioglu, Registered Intern

      Bilingual in Turkish

      I have experience supporting young adults, adults, and couples through various mental health challenges such as depression, anxiety, trauma, self-esteem issues, and relationship issues. My mission is to help you overcome life's obstacles and foster healing and personal growth with EMDR training.

      I firmly believe that everyone has the potential to lead a fulfilling and meaningful life. Using a person-centered approach, I provide a safe, non-judgmental space where you can openly explore your thoughts, feelings, and experiences in our sessions. Together, we'll embark on a collaborative journey of self-discovery, personal empowerment, and improved well-being.

      Using evidence-based therapeutic techniques, I will guide you in developing effective coping strategies and building resilience. By addressing the root causes of your challenges, we'll work towards long-lasting healing and positive change.

      Availability: Monday-Tuesday 8:00 am-1:30 pm

      Read More

    • Erica Vagle, Registered Intern

      Erica Vagle is registered to practice in the state of Florida, with over 15 years of experience working with individuals, couples, adolescents, and families. Erica uses evidence-based practices and person-centered treatment modalities in order to help clients achieve their goals. As a new client or couple, Erica will meet you where you are therapeutically and provide a safe and accepting environment to be sure you feel secure during the therapy process. Erica specializes in social anxiety, depression and Post Traumatic Stress Disorder, as well as improving relationships and identifying attachment styles.

      Pronouns she/her/hers

      Availibility Tuesday, Thursday & Saturday

      Read More

    • Courtney Haynes, Registered Intern

      Courtney is a registered mental health counseling intern that specializes in treating trauma, mood disturbances, such as depression and anxiety, and other challenges that develop throughout life. She enjoys working with teenagers and young adults, however she is open to working with many diverse populations including individuals, couples, and groups.

      Courtney’s pursuit is to support and explore the personal and relational needs of each individual through collaborative work towards their therapeutic goals. She aims to empower growth and development, and to improve one’s sense of personal wellness through various approaches like Cognitive Behavioral Therapy, effective coping skills, and other useful evidence-based techniques.

      Courtney is an LGBTQ+ friendly therapist with she/her/hers pronouns.

      Availability - Tuesday, Thursday, and Fridays 8-2pm

      Self pay $150 - Insurance: Aetna, United, BCBS, Cigna, Humana, and UMR

      Read More

    • Maria C, Registered Intern

      I believe that therapy benefits everyone. Therapy will help guide you to answers to questions from the past, present, or future, that may not seem readily available. It is essential to know that everyone is worthy of understanding one's feelings. In times when darkness takes reign, there is an opportunity to find the light within yourself before it takes a mental, spiritual, and physical toll. I hope to be that person that may guide you. 

      In the safety of our session, I will provide a safe, open-minded, and nonjudgmental space where you can freely discuss your experiences and emotions. I believe you are the expert on your story; therefore, the floor will be yours to explore at your comfort and pace. I understand healing can be painful and uncomfortable but overall worthwhile. 

      I am excited to learn more about each individual and their unique experiences. I believe that significant hardship doesn't overshadow your everyday struggles If you feel you want to talk and clear any possible cobwebs alongside an empathetic person within a comfortable space, I would be honored for you to work with me.

    • Nicole Arnn, North Carolina Licensed Associate

      My name is Nicole Arnn. 

      I am a Licensed Clinical Mental Health Associate in North Carolina. I graduated with an M.A. in Clinical Mental Health Counseling from Liberty University. I am SYMBIS certified which can help couples who are in the premarital stage or married for years. I am trained in Levels I and II Gottman methods in relationship therapy.

       I am currently in the process of becoming an AASECT-certified sex therapist. I am trained in Eye Movement Desensitization Reprocessing (EMDR).

      My primary focus is helping individuals and couples in their relationships who can be struggling with enjoying their sex life such as low sexual arousal disorder and erectile dysfunction. On top of this area, I have experience working with anxiety and obsessive-compulsive disorder. that can be affecting the relationship as well.   The treatment methods I use range depending on the person(s) and what works best for them.

      I use a direct and challenging therapeutic approach while providing a safe space with positive energy. I use a lot of cognitive-behavioral and mindfulness approaches as I am most familiar with these.

      In my spare time, I enjoy spending time with my husband and animals, playing video games, reading, and writing.

      I look forward to working with you and helping you on your journey!

      Tuesday- Friday 6am -2pm

      Saturdays 8-12pm

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    • Marla Garcia, Grad Student

      Hi, I’m Marla Garcia, and a Grad Student from Messiah University.  My desire has always been to help people in their time of need. Being in a counseling setting I realized that this is the path suited for me. I would like to help clients overcome fear, anxiety, depression, and thoughts of suicide. Knowing that there is so much that goes into a marriage and into a family we can get lost in our day-to-day lives and lose who we are. I plan to give my clients the tools they need in order to regain confidence, live happy, and endure while moving forward. Rates are $75 or sliding scale if needed. Hypnotherapy student. 

      Read More

    • Zulma Grijalba, Grad Srudent

      Welcome, my name is Zulma Grijalba. If you are going through a difficult time, you are in the right place. There is hope for you, I am here to empower you and provide you the tools you need to move forward and achieve your goals. No matter your age or your circumstance, I am qualified to help you and take you to the next level. I have a bachelor's degree in psychology, a master's degree in human services administration, and am currently working on my internship in mental health counseling at Liberty University. 

      Read More

    • Deanne Schulz, Grad Student

      For 20 years, I’ve been the go-to person in times of trouble. I’ve handled conflict communication for Fortune 500 companies, and conducted seminars at businesses all across the country. I teach courses in interpersonal communication at UCF. I hold a master’s degree from Pepperdine University. and I’m in the final stages of a second master's in psychology/CMHC.

      The biggest indicator of how happy you’ll be in life is the relationships you have with the people around you. But things don’t always go smoothly. At some point you’re bound to face awkward conversations, complicated situations, and hard choices - at home, at work, or with friends. We all get stuck and overwhelmed. It’s normal, and I can help you navigate it. 

      Im also EMDR and ART trained if needed for trauma or to reduce stress and anxiety. 

      Read More

    • Farah Baptiste, Grad Student

      I'm Farah, a graduate student intern therapist at Liberty University, specializing in Cognitive Behavioral Therapy (CBT) and Attachment Theory. As a faith-based therapist, I am dedicated to fostering holistic health and advocating for mental wellness. Certified in pre-marital counseling and currently pursuing Gottman Level 1 certification, I am passionate about strengthening relationships. Based in Central Florida, my services aim to nurture minds and hearts alike. Join me on this journey towards wholehearted living, embracing the transformative power of therapeutic support. Let's navigate this path to wellness together!   

      Read More

    • Arachel Nunes, Medical Receptionist

      I am currently a grad student at Liberty University pursuing a degree in Clinical Mental Health Counseling. I’ve always dreamed of being a LMHC and being in this environment is where I can see myself thriving. I was recently married in May of 2023 as well. I’m eager to begin this new chapter of life and can’t wait to meet you.

      Read More

    Please Feel Free To Contact Us 407 635-1979 9am-6pm After These Hours Leave A Message Or Text.

    Please see each individual clinicians website, for insurance info and to schedule an appt.


    310 Waymont Court #100 Lake Mary, FL, 32746


    In person and online

    By Appointment


    9:00 am-9:00 pm


    9:00 am-9:00 pm


    9:00 am-9:00 pm


    9:00 am-9:00 pm


    9:00 am-9:00 pm


    1:00 pm-9:00 pm


    9:00 am-5:00 pm